Privacy Policy

Last Updated: November 2026

Gravitek ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.gravitek.info or use our services.

1. Information We Collect
We only collect personal information that you voluntarily provide to us when you submit a contact form, call, text, or email us to request a quote or schedule service. This may include:

  • Your name

  • Email address

  • Phone number

  • Physical service address (for onsite visits in the San Antonio area)

  • Details about your computer, network equipment, or technical issue

2. How We Use Your Information
We use the information you provide solely to:

  • Respond to your inquiries and provide service estimates

  • Schedule and perform onsite or remote follow-up technical support

  • Send invoices and process payments for completed or scheduled services

  • Communicate follow-up updates regarding your service request

3. Payment Processing
Payments are processed securely through trusted third-party payment providers. Gravitek does not store your full credit card or banking details on our website servers.

4. Sharing of Information
We do not sell, rent, trade, or share your personal information with third parties for marketing purposes. We may only share information when required to process payments, order customer-approved replacement hardware, or comply with applicable Texas or federal law.

5. Cookies and Website Analytics
Our website is hosted on Squarespace, which may use standard cookies and basic analytics to monitor site traffic, security, and performance. You can adjust your browser settings to refuse cookies if you prefer.

6. Contact Us
If you have any questions about this Privacy Policy or would like to update or delete your contact information from our records, please contact us at: