Terms of Service

Last Updated: November 2026

By accessing www.gravitek.info or scheduling technical services with Gravitek, you agree to the following Terms of Service.

1. Services and Estimates
Gravitek provides onsite computer repair, custom PC builds, home network troubleshooting, and remote follow-up support throughout the San Antonio, Texas area. All service requests receive a clear quote or rate confirmation before work begins.

2. Payment Terms

  • Remote Support Sessions: Payment is due upfront prior to initiating a remote support session.

  • Onsite Diagnostic Visits: Onsite diagnostic and trip fees are due upon completion of the diagnostic visit unless otherwise agreed in writing.

  • Custom PC Builds and Hardware: Clients are responsible for the full cost of replacement parts or build components upfront (or by purchasing parts directly). A deposit may be required before custom assembly begins, with the remaining balance due upon delivery or completion.

  • Payment Methods: We accept approved electronic payments, credit/debit cards, and other methods specified on your invoice.

3. Client Data and Backup Responsibility
While Gravitek takes reasonable care when servicing your devices, you are solely responsible for backing up all personal files, photos, documents, and software before any service begins. Gravitek is not responsible for data loss, corrupted files, or software license issues that occur prior to or during hardware repairs, operating system reinstallations, or troubleshooting.

4. Limitation of Liability
Computer hardware and networking components can fail unexpectedly due to age, manufacturer defects, or pre-existing damage. Gravitek is not liable for pre-existing hardware failures, damage caused by liquid spills, power surges, malware, or any indirect or consequential damages arising from equipment downtime. To the maximum extent permitted by Texas law, Gravitek's total liability for any claim is limited to the service fee paid by the client for the specific service in question.

5. Cancellations and Rescheduling
If you need to cancel or reschedule an onsite appointment, please notify us at least 24 hours in advance by calling or texting 210-920-5265 or emailing help@gravitek.info.

6. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the State of Texas.